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FAQs

Frequently Asked Questions
 
Big Picture knows that unexpected financial burdens can be stressful. We have streamlined our process to make it easy for you to get your life back on track.
About personal installment loans
Big Picture Loans offers consumer installment loans, which are also known as personal loans. An installment or personal loan is a loan that is repaid over time with a set number of scheduled payments. There are no penalties for paying your installment loan off early, and you can actually save on finance charges by doing so.
An Account Statement email is sent to every customer after each installment period. The Account Statement provides you with details about your account as of the closing date of your installment period (the Statement Date).
Once you have accepted the loan agreement terms you will not be able to increase the amount of your loan. If you successfully repay your loan you can log into “My Account” and apply for a new loan. Remember that our loans should be used for short-term financial needs only, not as a long-term financial solution. 
Once you have accepted the loan agreement terms which includes your payment schedule, you will not be able to change the payment schedule in your loan agreement. However, if you experience financial difficulties while repaying your loan, please call us at 1.800.584.48801.800.584.4880 or email us at [email protected]. We may have options available to help you during a financial hardship.
Possibly, you can request to change a payment date. To request a change to your payment date, please call us at 1.800.584.48801.800.584.4880 or email us at [email protected]. We will evaluate your request and email you our decision. Please note that when a payment date is changed, the payment schedule in your loan agreement will remain the same and interest will continue to accrue on any unpaid principal balance. Your request to change your payment date should be received at least 3 days prior to your payment due date to ensure your payment request is processed.
You received a pre-approved offer of credit pursuant to Tribal law and the Fair Credit Reporting Act, also called the “FCRA.” The FCRA permits creditors like Big Picture Loans to obtain limited consumer report information for use in connection with unsolicited offers of credit under certain circumstances. This practice is known as “prescreening” and typically involves a credit reporting agency that generates a list of consumers who meet certain pre-established criteria for us to provide a “prescreened” or “pre-approved” offer of credit to you. This is known as a soft credit inquiry and will not impact your credit score. Please click on this link to learn more about the tribal lending laws: Tribal Consumer Financial Services Regulatory Code. Click on this link to learn more about the Fair Credit Reporting Act.
Loan approval and amounts are based on minimum income amounts, other credit criteria, and verification of the information you provide during the application process.
If all the pertinent information is received by 5:00 p.m. CST and can be verified on Tribal land the same day, you will generally receive the funds via ACH as early as the next Business Day*.
You should expect to hear from Big Picture Loans within 15 minutes to one Business Day after you have submitted your application. Big Picture Loans will call or email you if additional information is required. You can expedite the process by calling us at 1.800.584.4880.
Big Picture Loans will verify your information on Tribal land and contact you by phone or email with its final loan decision.
You can only have one installment loan open at a time with Big Picture Loans. Once you've successfully repaid you loan you can log in to "My Account" and apply for a new one. For returning Big Picture Loans customers in good standing, the annual percentage rate ("APR") may be reduced on future loans. Please remember that our loans should be used for short-term financial needs only, not as a long-term financial solution. Individuals with credit difficulties should seek credit counseling.
Once you've repaid your loan there's a waiting period of approximately five business days before you can apply for another loan, this gives your bank time to notify us of the transaction time. Please remember that our loans should be used for short-term financial needs only, not as a long-term financial solution. Individuals with credit difficulties should seek credit counseling.
Please contact us and provide the exact name used when you filed or your bankruptcy case number so we can properly update your account. Please contact us at either [email protected] or 1.800.584.48801.800.584.4880.
Applying for installment loans online
Qualifying is easy. Applicants need to meet the following minimum requirements:
1. Have steady income of at least $700.00 per month from a verifiable source.
2. Have an open bank account in good standing.
3. Be reachable by phone.
4. Be at least 18 years old and a permanent U.S. resident.
5. Have a valid email address.

Our installment loans are not available to residents of all states, and those states may change from time to time with or without notice. You may contact us at 1.800.584.4880 to verify.
No. Past bankruptcy, bounced checks, charge-offs and other credit problems won’t always prevent applicant from being approved* for an installment loan from Big Picture Loans, and other requirements may apply.*
No, we don’t offer payday loans.
All loan applications are submitted through Big Picture Loan’s website. It’s easy, confidential, and can be completed in minutes. Our quick and private online application process makes borrowing fast and easy. We don’t process applications over the phone.
Yes, if you wish to cancel your application, please call us at 1.800.584.4880 the same day by 5:00 PM CST and ask to cancel it. You will need to provide your full name, your social security number and other information in order for us to assist you with canceling your application. Big Picture Loans also has a rescission period if your loan has already been approved* and funded. Please refer to your Loan Agreement for details.
Prepayment requirements may vary depending on your particular loan. This information can be found in your Loan Agreement and on your My Account page. Additionally, you may contact us by phone at 1.800.584.4880 or by email at [email protected] for prepayment information.
Pre-screened offers of credit are based upon information in a consumer’s credit report. Loan approval* and amounts are based on minimum income amounts, other credit criteria, and verification of the information provided during the application process. However, we may not extend credit if, after receiving the application, the consumer no longer meets the criteria used to screen him/her for the offer or if, after we verify the information in the application, we determinate that the consumer does not meet other criteria established prior to the offer.
Yes.  The Lac Vieux Desert Band of Lake Superior Chippewa Indians (“Tribe”) is a federally recognized Indian tribe located in Watersmeet, MI.  Big Picture Loans was created by the Tribe and operates under Tribal law for the Tribe’s benefit.
No. All communications and/or transactions conducted via bigpictureloans.com will be deemed to have occurred on Tribal land. Your Loan Agreement will be governed by and construed in accordance with the laws of the Lac Vieux Desert Band of Lake Superior Chippewa Indians, and to the extent applicable, federal law. The laws of your state of residence or you physical location will not apply to any agreement you enter into with us. Indian tribes are sovereign nations with the right to enact laws related to commercial activity. Generally, state laws are not applicable to Indian tribes or their business operations and federal laws apply only when specifically authorized by Congress.
Click on this link to learn more about the tribal lending laws: 2015 11 03 Tribal Consumer Financial Services Regulatory Code.
As part of the application process, we need to verify your bank account information and income to protect you and us from fraud. If your bank allows three-way call verification, we can contact your bank by phone. To better protect your information and minimize risk of fraud to you or us, we do not accept hard copy bank statements. If your bank doesn’t allow three-way call verification, we will need to verify your income and bank account information through Instant Account Verification.
Personal installment loan account questions
Customer Service
Phone: 1.800.584.4880
Fax: 1.800.688.8706

Representatives are available to take your call 24 hours a day, 7 days a week.

For Questions, Comments, or Complaints:
Email: [email protected]
Emails are processed in the order they are received. Representatives will respond to email correspondence during our business hours:

Monday – Friday 7:00 a.m. to 6:30 p.m. CST
Saturday – Sunday 10:00 a.m. to 6:30 p.m. CST
Yes, simply call us at 1.800.584.4880 or email us at [email protected] and we can process your new bank account information.
To protect you, your information and prevent unauthorized access to your account, it is Big Picture Loans’ policy that our customer service representatives authenticate your identity before disclosing or updating your personal information.
The Tribe has established a Tribal Dispute Resolution Procedure to review and consider any and all types of complaints made by or on behalf of consumers arising out of the operation of its consumer financial services business (“Business”). The Tribe values its customers and intends, at all times, to see that questions, concerns, issues, and/or complaints raised by consumer borrowers are addressed in a fair and orderly manner. The Tribal Dispute Resolution Procedure is found at Section 9 of the Lac Vieux Desert Band of Lake Superior Chippewa Indians Tribal Consumer Financial Services Regulatory Code, a copy of which may be found at 2015 11 03 Tribal Consumer Financial Services Regulatory Code, or obtained upon request. The Tribe intends and requires, to the extent permitted by applicable law, for any complaint lodged, filed, or otherwise submitted by you or on your behalf to follow the Tribal Dispute Resolution Procedure. Under the Tribal Dispute Resolution Procedure, if you have already taken steps to resolve your complaint with the Business and you are dissatisfied with the determination of the Business, may seek administrative review of such decision by the Lac Vieux Desert Tribal Financial Services Regulatory Authority (“Authority”). You may seek such administrative review. You must make your administrative review request in writing to the Authority at P.O. Box 249, Watersmeet, MI 49969, within ninety (90) days after receiving the Business’s determination. The Authority will investigate the facts and circumstances surrounding your complaint and will grant you an opportunity to be heard either in person or by telephone within sixty (60) days after the Authority receives your written request. You will be provided notice of the date and time scheduled for your administrative review hearing by the Authority. You may be represented by legal counsel at your own expense. Within a reasonable time after an administrative review hearing the Authority shall issue a written decision and order regarding your complaint. You may then appeal an Authority decision and order by filing a written petition for review with the Tribal Court within ninety (90) days after the Authority issued its decision and order. Within a reasonable time after oral argument, the Tribal Court shall issue an opinion and order regarding your administrative appeal. All opinions and orders of the Tribal Court shall be final and not subject to appeal. Nothing within this Tribal Dispute Resolution Procedure shall be deemed or interpreted as a waiver of the sovereign immunity of the Tribe, or any wholly owned business entity operating as an economic arm of the Tribe, or any of their agents, principals, officers, employees or otherwise.
Instant Account Verification allows us to verify your identity and view a secure read-only copy of your bank statement. A link from Instant Account Verification will be generated and sent to the email provided in your application. The link will take you directly to the online bank verification page where you will need to login using the information that you use for your online banking (username and password). Only you will be able to see your online banking username and password. Once you have logged in, a secure read-only copy of your bank statement will be sent to us for review in order to complete this part of the application process.

Big Picture Loans takes the security of customer information extremely seriously. Instant Account Verification operates at bank level security. You can read the terms and conditions of the service by visiting their website at https://www.decisionlogic.com/Terms.aspx.
Stop wasting time on other loans!
Choose Big Picture Loans and you could get the funds you need in as little as 24 hours*, with no hidden fees.**

Consumer Hotline
1-866-299-7585